๐Ÿ›ก๏ธ Govt. Registered UDYAM-MP-24-0024837 | EIONX SOLUTIONS
MK

Mukul Kushwaha

Digital Marketing Expert & Customer Experience Professional

The Vision Behind EIONX Learning

EIONX Learning was born from a simple belief: every business owner deserves to understand and control their digital presence โ€” without being dependent on expensive agencies or technical experts.

Mukul Kushwaha is a customer experience professional with deep expertise in banking operations, digital marketing strategy, and content creation. With an MBA in Marketing & IT from RDVV and hands-on experience across banking, marketing agencies, and digital consulting, Mukul brings a unique blend of strategic thinking and practical execution.

From helping brands grow their Instagram presence by 15% to driving 40% lead generation increases through content and SEO โ€” Mukul's work has consistently delivered measurable results for businesses across sectors.

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Our Mission

To empower small businesses, MSMEs, and online sellers with actionable digital marketing education that creates genuine independence and growth.

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Our Vision

A future where every Indian business owner confidently manages their digital presence and competes effectively in the online marketplace.

Experience & Milestones

Sep 2023 โ€“ Present

IDFC FIRST BANK LIMITED

Level C-1 โ†’ Senior Officer | Retail Assets (Customer Experience)
  • Managing complex Level-1 escalations across retail asset products with focus on First Contact Completion (FCC)
  • Achieved 95% call resolution rate within TAT across PL, CLEI, TW, BIL, EBC card products
  • Led initiatives resulting in 10% increase in positive IVR feedback and branch hotline satisfaction
  • Handled charge waivers, refunds, overdue payments, loan settlements per regulatory policies
Nov 2022 โ€“ Mar 2023

EIONX MARKTECH

Marketing Specialist (Hybrid)
  • Designed digital assets for Herbal Dhara India expanding online reach by 30%
  • Managed Instagram accounts for Gyan Ganga Orchids School, boosting engagement 15%
  • Improved local search traffic for Divtech Facilities by 20% through Google Business & SEO
Jul 2022 โ€“ Oct 2022

Can X Immigration

Marketing Coordinator (Hybrid)
  • Created content strategies and optimized SEO, achieving 40% increase in lead generation
  • Coordinated email marketing and outreach strategies, improving efficiency by 25%
Mar 2022 โ€“ Jun 2022

White Globe Web

Digital Marketing Executive
  • Conducted on-page and off-page SEO achieving first-page rankings for target keywords
  • Built social media presence with 18% follower growth across platforms

Academic Background

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MBA โ€” Marketing & IT

University Institute of Management, RDVV

CGPA: 8.19 | 2021โ€“2023
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B.E. โ€” Electrical Engineering

Radhaswami Institute of Technology, RGPV

CGPA: 7.31 | 2013โ€“2017
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Higher Secondary (10+2) โ€” PCM

Johnson English Medium School, MP Board

61.6% | 2013

Professional Credentials

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Google Business Profile Google ยท Feb 2022
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Conflict Management Great Learning ยท Jan 2022
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Financial Inclusion Asian Development Bank ยท Jan 2025
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Commercial Banking Simulation Wells Fargo / Forage ยท Dec 2024
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Branch Banking Executive NSDC / Skill India ยท Jun 2025

What Mukul Brings to the Table

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Digital Marketing

SEOSocial MediaContent StrategyGoogle Analytics
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Customer Experience

Call HandlingTAT ManagementQuery ResolutionCRM Systems
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Project Management

Data AnalysisTeam CoordinationSurvey SkillsPresentations
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Technical Tools

HubSpotGoogle AnalyticsMS OfficeSalesforce CRM
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English Professional Proficiency
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Hindi Native Proficiency

Want to Learn from Mukul?

Explore our courses and resources built from years of real-world digital marketing experience.

๐ŸŽ“ Explore Courses ๐Ÿ“ž Get in Touch